Frequently Asked Questions

Are you going to re-open the stores?

Fortunoff Backyard Stores selling Outdoor Living products and seasonal trim-a-tree are open in the tri-state area under a license to Furniture Concepts. For more information see www.fortunoffbys.com. As before, the stores carry high quality merchandise in a full service environment offering great value.

Fortunoff Fine Jewelry is available online through a license to Four Leaf Designs, a new company started by Esther Fortunoff. For more information see www.fortunoffjewelry.com.

Are you hiring?

For information on opportunites at the Fortunoff Backyard Store please visit their site: www.fortunoffbys.com.

I Purchased on FortunoffJewelry.com. What should I do if I want to refund or exchange it, or need it repaired?

Fortunoff Fine Jewelry will begin a new phase with new partners ensuring the Fortunoff family’s legacy in the jewelry business worldwide. After a hiatus, the website will return with a fresh look and new direction reimagined for today’s customers. EFG Designs, the new business that Esther Fortunoff-Greene is launching, will honor the return and service obligations from FortunoffJewelry.com for purchases made prior to March 20, 2025. For more information, please email us at service@EFGDesigns.com. One of our friendly knowledgeable team will reach out to you to assist you.

Can anyone help service my Outdoor Furniture?

Fortunoff Backyard Stores selling Outdoor Living products and seasonal trim-a-tree are open in the tri-state area under a license to Furniture Concepts, a new company started by former Fortunoff executives who had responsibility for Outdoor Furniture. For more information see www.fortunoffbys.com. As before, the stores carry high quality merchandise in a full service environment offering great value. 

How can I contact the bank that runs the Fortunoff Credit Card?

The Fortunoff credit card is owned an operated by World Financial Network National Bank.
Information is available at this link: https://onlineaccess.mycreditcard.cc/fortunoff

Once there click the "Contact Us" button.

How do I contact Guardsman for my furniture warranty?

Fortunoff Brands, LLC has purchased the intellectual property of Fortunoff. Unfortunately, the customer service function of the prior company has been dismantled. Information about Guardsman can be found at their website: http://www.guardsman.com/